Resolved -
We have upgraded the system to be "eventually synchronized" and continue to improve it to become "real-time" synchronized. The issue is still being actively monitored.
Feb 19, 00:51 UTC
Update -
Most of the customer accounts were upgraded to the new version of the platform and our team is now focusing on making the proposals sync more stable and accurate; The new data sync still has known issues:
- Dashboard inaccuracies: missed replies, missed views, inaccurate pessimistic LRR/PVR, missing invitations data
- Invitations sync not operational
- Reply and invitation notifications missing or delayed
Dec 18, 07:55 UTC
Update -
Our team continues on rolling out platform upgrades to fix Upwork data sync issue and inaccurate dashboard: currently over 75% of accounts running on full or partial data sync, the remaining accounts will be gradually upgraded - please stay tuned for messages from our support team requiring to replace some business managers.
The new data sync still has common issues:
- Dashboard inaccuracies: missed replies, missed views, inaccurate LRR/PVR, missing invitations data
- Reply and invitation notification delays
Fixing these issues is our highest priority.
Dec 5, 04:46 UTC
Update -
Our team continues to roll out the upgrade to more accounts, currently roughly 60% of the accounts receiving partial dashboard updates; We identified a bug with some proposals not correctly shown as authored by Removed Account; We identified the bug on missing specialized profiles is still occurring; Like before, there are still expected inaccuracies for Dashboard metrics: PVR, proposal views and replies, delays in reply alerts until the full resolution of the incident.
Nov 27, 13:23 UTC
Update -
Our team continues to upgrade the platform and enable the fix on more accounts. Nearly 40% of the accounts are now running new sync version and receive dashboard updates. We are continuing to test and improve dashboard sync: for now inaccuracies in LRR and PVR, missed proposals are expected; We have resolved the issue with specialized profiles not being properly collected for teams running on new sync.
Nov 26, 13:48 UTC
Update -
- We are gradually rolling out the update to more teams;
- We have identified the issue with Laziza AI not preforming accurately without Upwork sync, recommended workaround is to temporarily switch to Sardor AI if you notice that Laziza is not picking up latest Upwork profile updates;
Nov 24, 11:37 UTC
Update -
The dashboard sync is still paused for most of the accounts, but our team is working on rolling out the upgrades to more accounts.
Nov 21, 12:28 UTC
Monitoring -
Our team continues to roll out the improvements to more accounts gradually. Most of the accounts still have sync disabled or unstable.
Nov 20, 05:47 UTC
Update -
Our team is actively working on finalizing the platform upgrade. We are confident in resolving the remaining issues and resuming sync before next week.
Nov 19, 03:15 UTC
Update -
Our team is actively testing the solution to the issue on more teams. Please expect recovery of ongoing sync soon.
Nov 17, 10:08 UTC
Update -
Our team will continue to work over the weekend to resolve the problem. We have started to roll out the update allowing to resume proposals and profile sync. Full recovery is expected by mid next week. Our team has made necessary changes to prevent future similar outages.
Nov 14, 15:55 UTC
Update -
Our team is still working on the issue 24/7. We see positive progress. Our initial tests of the solution are successful. We are expected to test the partial recovery for some teams on Friday, Nov 14.
Nov 13, 13:10 UTC
Update -
We are actively working on resolving the issue. We have started to test the complete solution. However the full resolution is delayed until Friday Nov 14 earliest. We apologize for the inconvenience.
Nov 12, 10:59 UTC
Update -
We are still working on the issue resolution. The first phase of the solution is planned to arrive on Wednesday with partial proposals sync restored. The full recovery and proposals sync is expected next week.
Nov 11, 04:41 UTC
Update -
We are diligently working on resolving the issue. However, our initial temporary solutions failed to withstand the weekend tests. A comprehensive solution necessitates a significant upgrade to the platform, which could take anywhere from a few days to a full week to fully restore all GigRadar functions.
Nov 10, 02:41 UTC
Update -
We have identified and confirmed the issue and started to test the temporary solution. Our engineering team will be working over the weekends. Expected full resolution not earlier than Tue next week.
Current impact:
- Reply alerts (slack / telegram) paused
- Dashboard updates paused
- Proposal/invitations sync paused
- Invitation alerts paused
All other components, including auto bidding are functioning properly.
Suggestions to keep your Upwork lead generation flow uninterrupted:
⚠️ To avoid delays in reacting to your proposal replies - please make sure your freelancer accounts have Upwork email alerts enabled for "new messages"
💡 GigRadar CRM (Chats) customers still receive real time reply alerts and AI auto-responses - because it operates independently of the paused sync.
I promise we are doing everything possible to get it back live as soon as possible. More updates coming soon.
Nov 7, 12:59 UTC
Update -
We are continuing to work on a fix for this issue.
Nov 7, 03:42 UTC
Identified -
We have identified the reasons of the incident and working on the resolution
Status:
• Proposals sync
• Dashboard sync
• Reply alerts
• Invitation alerts
• Upwork profile info sync
Nov 7, 03:36 UTC